HOXE · Legal

Refund & Cancellation Policy

Last updated: 25 June 2026

This policy explains how refunds and cancellations work for items you buy from Hoxe Technologies Pvt. Ltd. through hoxe.net. Subscriptions and credits for our standalone products (CEST, Convo) are covered by their own billing terms.

1. Digital products (e.g. the Playbook)

Paid downloads are digital goods delivered immediately. Because access is granted as soon as the purchase is complete, these sales are generally non-refundable once the item has been accessed or downloaded.

If you were charged but did not receive access, were charged more than once, or the file is corrupted or materially not as described, contact us within 7 days and we will fix the access or issue a refund. We want the charge to be fair.

2. How to request a refund

Email support@hoxe.net from the email used to purchase, with your order details and the reason. We acknowledge requests within 48 hours.

3. How approved refunds are paid

Approved refunds are made to the original payment method through our payment provider.
Refunds are typically processed within 5–7 business days of approval; the time for the amount to reflect depends on your bank or card issuer.

4. Cancellations

One-time purchases cannot be “cancelled” after delivery, but may qualify for a refund under section 1. For any subscription you take with us, you can cancel future renewals at any time from your account or by contacting us; cancellation stops future billing and does not refund the current period unless required by law.

5. Pricing & taxes

Prices are shown before payment, and any applicable taxes are shown at checkout. Hoxe Technologies Pvt. Ltd. reserves the right to change prices prospectively.

6. Grievances

If you are not satisfied with how a refund or cancellation was handled, you may escalate to our Grievance Officer (see the Grievance Redressal page). This policy is part of our Terms of Use.